DK
Dinesh K
1 reviews | Active since Aug 2019
09 Sept 2020, 13:20
Still not resovled.
Please can Lance from the Hello Peter department contact me ASAP in relation to the below query. I am still awaiting provisioning as promised by Lance.
"Its time for change "Vodacom". I have had enough. Your call would will determine my status as a Vodacom subscriber.
I have made contact with your cancellation department as customer care is impossible to get hold of. There is always a provisioning issue on my Vodacom numbers.This is the second Helllo Peter review together with numerous calls but still you guys "mess up" My vodacom contract are for my kids aged 13 and 17 who rely on data allocation provisioning on the 1st of every month. "
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2020, 13:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DK
Dinesh K's updateReviewer Update
10 Sept 2020, 10:45My query is still not resolved. Please contact me ASAP
Vodacom's reply:
09 Sep 2020, 16:53
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply:
09 Sep 2020, 16:53
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
DK
Dinesh K's update10 Sept 2020, 10:45
Reviewer Update
My query is still not resolved. Please contact me ASAP
Vodacom's reply:
09 Sep 2020, 16:53
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply:
09 Sep 2020, 16:53
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
DK
Dinesh K's updateReviewer Update
10 Sept 2020, 13:34My query is still not resolved , please contact me.
My next step would be ICASA and The Ombudsman.
My next step would be ICASA and The Ombudsman.
DK
Dinesh K's update10 Sept 2020, 13:34
Reviewer Update
My query is still not resolved , please contact me.
My next step would be ICASA and The Ombudsman.
My next step would be ICASA and The Ombudsman.