Still not resolved

I app**** for a contract - Was eventually approved after they had stock miscommunication on Vodacom's part. Then when I finally received my phone, it had a faulty screen so I wanted a replacement, but apparently I had to cancel the contract and reaaply. At that time I was unhappy but prepared to do it. But yet now after more than a week I am still trying to get feedback and confirmation that my contract will be cancelled despite having followed up multiple times