TN
Tuuyu N

1 reviews | Active since May 2014

13 Dec 2016, 13:47

STILL NOT RESOLVED!! - Continued Billing/ Incorrect Billing After Contract Had Been Cancelled - For the second time!!!!

<p>I am now officially sick and tired of Vodacom. I have already complained TWICE and has still not had my issue resolved. For the upteenth time, I phoned Vodacom on the 12th of September to give them notice that I did not want to have my contract renewed. Due to incompetence on their end, it wasnt done which has resulted in them billing me for 3 months. I now cannot close my contract because they say I am in arrears. Why? Because they did not close my contract when I told them to and therefore continued billing me. </p> <p>I want this issue sorted out NOW. I cannot have an outstanding balance because your call centre agents did not do their job!!!! I am also tired of complaining about this. Each time I call I am passed from pillar to post only to be put on hold for hours on end.</p> <p> </p> <p>Here are links to my two other complaints. I would just like my issue resolved now. Come on!</p> <p> </p> <p>https://hellopeter.com/vodacom/reviews/continued-billing-incorrect-billing-after-contract-had-been-cancelled-for-the-second-time- ********** </p> <p> </p> <p>https://hellopeter.com/vodacom/reviews/issue-still-not-resolved-for-incorrect-billing-1- ********** </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team