1 reviews | Active since Aug 2015
still not resolved after 2 months
Wow - below the initial complaint - and guess what ? almost 2 months down the line, and although i have a phone, my number has still not been ported and i still dont have the promised free gig. I have had to buy airtime and data for 2 months now ( As i cancelled my MTN contract as vodacom asked for this) - is Vodacom going to pay me back for all that ? ? <br> <br> Apparently its going to be ported today. not holding my breath. NOT A HAPPY CUSTOMER!!<br> <br> 1 <br> PROBLEM <br> Quoted for one price -...<br> email report<br> <br> view customer feedback rating & analysis<br> INCIDENT Fri 7 Aug<br> Went to rivonia - zandile quoted me R628 for a Smart M contract ( with iphone 16gb ) including 1 gb extra data. <br> This was on 24 july. Immediately ported my number from mtn to vodacom and ordered phone. Was told it would be there on 29th. <br> Eventually was told phone ( wrong colour) was there on 7 aug.<br> Went in and signed all forms and was then told it was now going to cost R749. <br> Zandile confirmed that she quoted me R628 <br> Manager said it was incorrect and refused to sort the problem out - very bad attitude!!<br> I have now sent mails to the rivonia branch and to customer care and to date have had no response! <br> Please help!!
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
