FP
Franciska P

1 reviews | Active since Aug 2015

29 Sept 2015, 10:21

still not resolved after 2 months

Wow - below the initial complaint - and guess what ? almost 2 months down the line, and although i have a phone, my number has still not been ported and i still dont have the promised free gig. I have had to buy airtime and data for 2 months now ( As i cancelled my MTN contract as vodacom asked for this) - is Vodacom going to pay me back for all that ? ? <br> <br> Apparently its going to be ported today. not holding my breath. NOT A HAPPY CUSTOMER!!<br> <br> 1 <br> PROBLEM <br> Quoted for one price -...<br> email report<br> <br> view customer feedback rating & analysis<br> INCIDENT Fri 7 Aug<br> Went to rivonia - zandile quoted me R628 for a Smart M contract ( with iphone 16gb ) including 1 gb extra data. <br> This was on 24 july. Immediately ported my number from mtn to vodacom and ordered phone. Was told it would be there on 29th. <br> Eventually was told phone ( wrong colour) was there on 7 aug.<br> Went in and signed all forms and was then told it was now going to cost R749. <br> Zandile confirmed that she quoted me R628 <br> Manager said it was incorrect and refused to sort the problem out - very bad attitude!!<br> I have now sent mails to the rivonia branch and to customer care and to date have had no response! <br> Please help!!

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2015, 10:28
Official
Hello Franspile,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team