STILL NOT RESOLVED!!!!
Charged for 2 x Uchoose Flexi 150 airtime subscriptions yet I only have ONE. Called the vodacom customer care line twice to reverse these charges and still no response from Vodacom, Spoke to Kathlego as well as Portia as well as Nelisa, non of which had any answer for me. Asked Nelisa to Escalate the call - only for call to drop. Recieved a response from Vodacom saying the query was resolved, only to get my statement and see that NOTHING WAS RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
21 Aug 2017, 15:42Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2017, 15:42
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Aug 2017, 13:36Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Vodacom's reply29 Aug 2017, 13:36
Official
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,