Still not resolved

I'm still failing to understand why my contracts were deleted,Yolande claims I was called,when I request the recordings she send me a rude email stating that they don't have any recordings as calls are not recorded. She is further asking me to pay the connection fee. Who did they talk to prior to deleting my contracts. How can I pay for someone's mistake. Can you please resolve my matter before I take further steps. Can someone give me clarify as I have been waiting for your response a week already.