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Ashnee C

1 reviews | Active since Dec 2019

19 Oct 2021, 09:55

Still not resolved!!!

No feedback to date.

I am trying to do an upgrade with no assistance from anyone at Vodacom.

On the 8th October 2021, I contacted Vodacom online, Vodacom Pavilion store, Vodacom Westwood store and the social media team.

On the 13 October 2021, I posted my complaint on Hellopeter. I was told that somebody will be in contact with me to resolve my issue.

To date, no one has provided feedback.

Never experienced such poor customer service from Vodacom. Complaints/issues were always dealt with in record time and with such professionalism.

Initial post dated 13 October 2021 No one taking ownership of advertised deal ??? There is a contract deal that I found online and neither the online team nor store consultants can assist.

I contacted the social media team who found the contract but unfortunately could not add the watch as per the advert.

The online team says its an in-store deal and the store consultants say its an online deal.

The link to the advert is as follows: https://vodacom.pubhub.studio/october-2021/smartphones-2

When you click on the link it goes to the Vodacom website. The catalogue has all of the Vodacom contact details. So who is responsible for the catalogue?

This deal is valid for the month of October 2021 and I do not want to miss the deal.

0
Replies (2)
Vodacom
Vodacom's reply19 Oct 2021, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AC
Ashnee C's update20 Oct 2021, 13:48
Reviewer Update
refer to my initial post, I did say that the social media team found the deal I wanted but could not add the watch as per the advert. She told me to take the deal from her and add the watch in store or alternatively take the entire deal at the store including the watch.
When I contacted the store about my alternatives, they said they will not add the watch to a contract that was not taken with them. When I asked the store consultant about taking the full deal with them, they said it was an online deal.

Please could you get Olivia, from your social media team, to contact me regarding this matter.

I am saying this again, the stores that I have contacted say that this is an online deal.

Your social media team and online team say its an in store deal. SO WHICH IS IT???