Still not refunded for a double charge

I am so tired of the lack of service I have been receiving from vodacom. Nothing gets resolved or sorted out. I should have canceled my contract in the 14day window while I had a chance.<br> <br> Firstly, I got a new phone on contract from vodacom online and I requested to keep my old number. When the sim activated, it had a new number. I contacted vodacom, they said the sim swap request was not logged, it is thus their fault. I had to go purchase a new sim as a replacement and was told I would be refunded the R105 I had to pay for the sim. That was 16 May, still not refunded.<br> <br> Then I was double charged for the first month, with 2 separate invoices, so it doesn't show as a credit. Phoned customer support, guy said he can see the error, but can't change it, he has to log a request. I was also charged a connection fee