STILL NOT REFUNDED

After I cancelled my contract on 7 July 2015 which expired on 11 September 2015 (well within the cancellation period), I was CHARGED for a FULL month even though they remembered VERY WELL to cancel my service at 8AM on 11 September, they somehow managed to forget to NOT CHARGE me FOR A SERVICE NOT RECEIVED. They then told me that the bill run is on 3 Sep, ooops, live with it, THEN PROMISED a full refund, I am still waiting and now being ignored. <br> Where is my refund which was promised to me IN WRITING by Ricardo Cornelissen from Vodacom and asked to also stop the debit order on my account - is Vodacom so *********** that you cannot run your billing properly and cancel your collection on an account which has been cancelled - no service, no charge????? This principle seems pretty simple to me - NOT VODACOM.... I will gladly explain the principles of accounting to you so that you STOP CHARGING ME FOR A SERVICE WHICH HAS BEEN CANCELLED!!!<br> REFUND ME TODAY!!!