CV
Charmaine V

1 reviews | Active since Jun 2015

15 Jul 2015, 14:17

STILL NOT RECEIVING INVOICES ETC

I reported Vodacom to Hello Peter last month in desperation as Vodacom had stopped e-mailing my invoices since end of last year and ignored repeated requests for my invoices to be e-mailed. Despite receiving two e-mails advising of price increase on 26 March and a promotional shot in April, for some reason they cannot e-mail my invoices to the same e-mail address. After changing my e-mail address with Vodacom, I received my 5 June 2015 invoices & statement. To date, I have not received my latest invoice. This is inefficiency on Vodacom's part, and one would expect better service from a \so-called"major corporation. They expect you to pay monthly"

0
Replies (1)
Vodacom
Vodacom's reply23 Jul 2015, 12:04
Official
Hello Mainevin,

We do thank you for the posting.

The matter has been referred to a senior consultant.

Kind regards
Vodacom Consumer Website