STILL NOT GETTING IT RIGHT ?

Item: Vodacom
Rating: 1
Author: Marnie Louw - Keet

And even after my review on 25 April my billing problems are not sorted out. Vodacom has contacted me and tried sorting it out just to add more incorrect billing a month later. Will you ever get it right vodacom. With so many service providers out there I need to ask myself if going through this every month is worth it. Think NOT

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jun 2018, 07:40

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 Jun 2018, 07:40

Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

ML-K

Marnie Louw - Keet's updateReviewer Update

01 Jul 2018, 07:05

And yet vodacom has STILL not sorted out my problem and for extra fun blocked my phone for apparently not paying. Thanks Vodacom. I am so happy that I have supporting you for 14 years. But at least a person can still realize their mistakes. VODACOM PLEASE HAVE YOUR CANCELATIONS DEPT PHONE ME FOR YOU ARE IN BEACH OF CONTRACT AND I WANT TO CANCELL MY SERVICE WITH YOU ASAP.

ML-K

Marnie Louw - Keet's update01 Jul 2018, 07:05

Reviewer Update