STILL NOT CONTACTED OR RESOLVED!!

<p><br />More than a month ago i was contacted by Vodacom rewards informing me that my contract is due for upgrade, there was an offer for 5gig R199 a month, i would also get a router, a R10000 education voucher and a microsoft 365 year license. under the impression that my current contract would be upgraded i accepted the upgrade over the phone. i received the box of goodies and i was then billed for 2 contracts? i then checked my balance and i hadnt received 5gig? when i contacted vodacom it was clarified that two contracts are on my name? i then clarified that under NO circumstances did i want a second line? i wanted an UPGRADE to my contract? not a NEW contract opened? i was then told that according to a recording that i had agreed to a SECOND line to be opened up? i then said i wanted this second line to be cancelled, that i hadnt opened ANY of the promotional things and i would like it to be fetched. i was then told that it is impossible and that i am locked in for 2 years with another number. after 4 calls i was put through to cancellations who then said they would fetch the promiotional goods, cancel the new line and fetch the promotional stuff. it is now 3 weeks down the line, i have not ONCE been contacted back, i have called vodacom SIX times, been passed from cancellations to sales to rewards and back, i am about to be billed a SECOND month for a line i did NOT request, i have not TOUCHED the promotional goods and requested EVERYTIME that it be fetched and it has been the WORST experience i have ever received.<br /> <br />All i want is this new line to disappear, the goods to be fetched and my money refunded so that i can change providers Vodacom is shocking and your sales and rewards people are unbelievale abbrassive, unhelpful and ****y.</p> <p><br />5 days ago ago I received a reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>Regards,</p> <p>Vodacom Consumer Website Team</p> <p>I then rep****:<br /> Mar 25, 2017<br />4 days ago<br />Dear Vodacom</p> <p>24 hours and NO call, NO feedback, NO resolution. Continuing on your path to fantastic customer service.</p> <p>**********.</p> <p>Two days later I rep****:<br /> Mar 26, 2017<br />2 days ago<br />Dear vodacom</p> <p>now more than 48 hours after I was promised contact within 48 hours. Your customer service gets worse and worse.</p> <p>Please will anybody help me :((((</p> <p>IT is now SIX days later <br /> Mar 29, 2017<br /><br /></p> <p>it will be officially 6 days with NO contact, RAM called me yesterday to fetch your gifts and NOTHING was fetched today I am absolutely livid WHAT DO I HAVE TO DO TO HAVE THIS RESOLVED????</p> <p> </p>