Still not contacted about my airtime taken

THIS IS THE SECOND TIME I AM WRITING THIS BECAUSE NO ONE GOT BACK TO ME SINCE 09 AUGUST 2017:

Promotions are ****s to take your money

On Friday 28 July I bought the R12 180 mins to VC for 3 days. I ony called for about 40 min and it started chawing and finished my airtime. On Sartuday I called for 32 minutes and the minutes were finished again. So I called them and this lady counted them and concluded I didn't reach 60 min. She looged a call and said they will call me within 48 hours. I waited for the whole week no one called. I called them this past Monday and I was told the last person FORGOT to fax some documents for the technicians to follow up and they logged another call again saying they will call within 48 hours again. Today is Wednesday and they haven't called. So I decided to call them myself and what they do is they make hold on the line for long and drop the call.

Its quite clear they are making all means to avoid me. They don't want to pay my airtime back because they are ******** and this is how they make money robbing poor people with their ****s.

I JUST WANT MY AIRTIME BACK PLEASE!!!