STILL NOT CONFIRMED!!!!!!!! Terrible start with a new service provider

Item: Vodacom
Rating: 1
Author: Lorraine W

I have been calling Vodacom non-stop to have my new contract confirmed. I have phoned the activations department for assistance, the online sales department for assistance and I have requested that the Confirmations Department call me on my cellphone number. I even had an online chat.

It was explained to me that my business line is engaged every time a consultant tries to call me. I am at the point where I want to cancel my application, should this line not be confirmed today. I stated a specific number with my application, that I should be contacted on. Now I am told that because the number is not on the XDS they cannot call me, however, when the Online Consultant completed my online deal for me, they contacted me on the number I specified. How is it that the confirmations department cannot contact me on that same specified number, as per the note on their system.

How long should a person wait for someone to contact me so that this contract can be confirmed??????

This is a terrible start for a new client. CAN SOMEONE FROM CONFIRMATIONS PLEASE CONTACT ME ON THE NUMBER I SPECIFIED AND THE SAME 061 NUMBER THAT IS NOTED ON THEIR SYSTEM. PLEASE. Or I will have to cancel this deal? I am really not happy about this.

Helpful (0)

Replies (5)

Lorraine W's updateReviewer Update

17 Oct 2018, 15:10

Vodacom Online chat Hi Lorraine. Welcome to Vodacom's Online Chat. Vodacom: Our Online consultants are all in chat sessions, please email us on ********** or call ********** 4 for assistance, or continue holding for the first available agent. Ricardo, a Chat_Deals consultant, has joined the conversation. Ricardo: Good afternoon. How may I assist you? Lorraine: Hi Ricardo. I did an online deal Monday Morning. The deal is still pending confirmation. I was unable to confirm via sms. No one has contacted me yet to confirm. Could you please assist? Lorraine: My ID number is 87*********** Ricardo: Called landline 057******* - line engaged.....061******* NOT UPDATED ON XDS......sales agent to upload full docs......C2.... Lorraine: Please advise what I should do? Should I have the deal cancelled? Ricardo: That was the note that was put on the system today by Confirmation desk Ricardo could phone me on the number that had not been updated on the XDS, the online sales consultant could as well... Why can't confirmations call me on that number as well????

Lorraine W's update17 Oct 2018, 15:10

Reviewer Update

Lorraine W's updateReviewer Update

17 Oct 2018, 15:20

Thank you for the Call Ashwin. I do hope Confirmations will call me before close of business today.

Lorraine W's update17 Oct 2018, 15:20

Reviewer Update

Thank you for the Call Ashwin. I do hope Confirmations will call me before close of business today.

Vodacom's replyOfficial

17 Oct 2018, 16:59

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Oct 2018, 16:59

Official

Lorraine W's updateReviewer Update

18 Oct 2018, 08:51

Okay, no one from Confirmations gave me a call. Its been 72 hours. THIS IS REALLY UNACCEPTABLE

Lorraine W's update18 Oct 2018, 08:51

Reviewer Update

Okay, no one from Confirmations gave me a call. Its been 72 hours. THIS IS REALLY UNACCEPTABLE

Lorraine W's updateReviewer Update

18 Oct 2018, 09:22

Hi, thank you. Confirmations just gave me a call.

Lorraine W's update18 Oct 2018, 09:22

Reviewer Update

Hi, thank you. Confirmations just gave me a call.