LC
Leon C

1 reviews | Active since May 2011

08 Jul 2016, 10:22

STILL NOT CANCELLED A CONTRACT PER NUMEROUS REQUESTED

<p>Please can a senior member of Vodacom Cancellationm departmetn contact me and REFUND MY MONEY !!!!</p> <p>I have a contract I cancelled per processes where written correspondance were send since 14 March 2016. I have never received a clear referenace however have all proof that I followed the correct processes. I did contact vodacom in beginning june where a call center agent confirmed my contract been cancelled however now a month later still ongiong and charging me for something I cancelled. Please refund my R559 you took after a cancelled contract were dilligantly requested. </p> <p>Its AMAZIN HOW EASY IOT IS TO GET A CONTRACT BUT TO CANCLE ONE IS ALMOST IMPOSSIBLE></p> <p>Please can I senior manager contact me urgently.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team