Still not assisted with Contract when promised!!!

Good Morning,

I was promised by an agent by the name of Lynette that I would be called this morning at 08h00 to confirm my new contract and I have not heard anything. I tried to get a contract yesterday on two oaccasions with no luck due to the system being down. I was looking at the promotion that included the Samsung S8 with the flight centre voucher etc. I have not heard anything and this is now urgent as no one is asssiting me. Will I still be able to get that promo even when it was not my fault that no one could assist me. Lynette was supposed to do the security check yesterday and if the site was up and running then I would not have been penalised and lost out on this deal. Please can someone urgently assist me with the new contract. Thank-you