TB
Trish B
1 reviews | Active since Jul 2016
27 Nov 2023, 11:24
STILL NOT ABLE TO PORT OUT MY NUMBER
This is now my 3rd time on Hello Peter to Vodacom with the same issue after the previous review one of Vodacoms Consultants called me to tell me the block they put on my prepaid number to stop me porting it to any other provider was cleared from there side. Why put a block on my number in the first place? Surely that is *******? I have just come from Telkom and the message on my number has NOT BEEN CLEARED BY VODACOM. THEY ARE NOT ALLOWING ME TO CHANGE PROVIDERS? PLEASE SORT THIS OUT AND CLEAR MY NUMBER FROM NLOCKS AND HOLDS YOU HAVE PUT ON IT.
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Replies (1)Vodacom's replyOfficial
27 Nov 2023, 12:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Nov 2023, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
