MW
Matilda W
1 reviews | Active since Oct 2019
11 Feb 2021, 10:20
Still not a happy customer
I have been billed again for added subscriptions after going instore and the consultant said that it has been blocked. After complaining the first time on Hello Peter Vodacom phoned me and said that it has been resolved and that I will be refunded. Yet.... I have been billed again for subscriptions. It is shocking. I cant afford all these subscriptions.
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Replies (2)
Vodacom's replyOfficial
11 Feb 2021, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Feb 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Matilda W's updateReviewer Update
11 Feb 2021, 13:02And how sure am I that my account WILL NOT be debited with extra subscriptions again? And how was it allowed that the subscriptions were billed again after they said (they = Vodacom) that the subscriptions have been blocked?
MW
Matilda W's update11 Feb 2021, 13:02
Reviewer Update
And how sure am I that my account WILL NOT be debited with extra subscriptions again? And how was it allowed that the subscriptions were billed again after they said (they = Vodacom) that the subscriptions have been blocked?