STILL NO UPGRADE ALMOST A YEAR!! Only excuses and ****py stories

<p>Highly frustrated!!! I’ve been due for an upgrade in Sept 2016 and still have not received an upgrade. I’ve been push from pillar to post with regards to my upgrade. In Sept 2016 I called in querying my upgrade, I was told that I had a payment due and could only receive the upgrade once the account was settled. At the end of Sept 2016 I called again and was now told that I needed to wait 3months to clear my profile and in that time make sure that my payments were done timeously to avoid negative impact. 3months later, end Jan 2017 I called in again to query if I was now able to upgrade, I was told that I was a cash / eft payer and needed to convert to debt order payments for a consecutive 3months. All done as required. End April 2017 I call the Retentions department over a period of a week and have received no feedback calls as promised (the noisiest call centre dept I have ever come across) only to be told that I am ITC listed and Vodacom will not finance a phone of my choice (Samsung S8 or Iphone 7). I can qualify for a Samgung J1. Absolute bull ****, I am not ITC listed in the first place and secondly am not going to pay 1200pm for a Samsung J1.</p> <p>Ive spent half the month of May trying to make sense of the whole thing and awaiting some response from Vodacom. I then decided to speak to the team leader at Retentions Dept (Louiza Baloyi), who is as rude as you get, who basically said to me that Vodacom will not finance a phone that is expensive and there is nothing that she can help with as Acquisitions dept declined my upgrade.</p> <p>I then suggested that I cancel my contract with Vodacom as it makes no sense for me to stay on a contract that Im paying for with no device. I was told by the team leader that unfortunately there is nothing that she can do. So this basically meant to me Miss Singh we don’t care if you cancel your contract or not we really have better things to do in this dept like have a party then to stress over your upgrade issue.</p> <p>After much irritation, I requested that I receive a call from somebody at Vodacom whom can actually help me in getting an upgrade. I’m still awaiting that call from Vodacom to date.</p> <p>I called again 01 June 2017, only to be transferred to the accounts dept and to be told that the reason why my profile cannot be eligible for an upgrade is purely because I have an outstanding contract that was taken out in 2005 and was written off as bad debt… WHERE THE HELL DID THAT COME FROM??? WHY WAS THIS NOT PICKED UP IN 2013 WHEN I TOOK OUT A CONTRACT IN THE FIRST PLACE?</p> <p>12 YEARS LATER!!! I asked the consultant to forward to me contract details and signatures as the number he quoted to me did not sound fami**** and I do not remember taking out a contract with Vodacom previously. I was told that unfortunately the contract and the number has been deleted and that he cannot help me with information he can only log a ***** report and have it looked into, however I now need to send x3 latest signatures, affidavit from the police station and a certified copy of my ID in order for it to be looked into. Now I need to find the time to submit all these particulars because Vodacom is messing up. </p> <p>Clearly there is no value for their customers. Thank you Vodacom but you have just lost a paying customer due to rules that change as situations arise. Keep your device, keep your ***** call log as well as your rude and noisy Retentions dept. They retain themselves not the clients. UTTERLY ANNOYED, DISGRUNTLED, UPSET AND FRUSTRATED!!!!</p> <p>PS I Vodacom a 1 star rating because 0 star does not apply</p>