Still no update or response

It has been over a week and still no update from Vodacom. When I post my complaint publicly, I get a response to say that the matter is being dealt with. This is obviously just a tactic to save face. Following that NOTHING gets done. <br> <br> I am sick and tired of being pushed from pillar to post, spending my time and money running around to try and get my phone back unsuccessfully. You refuse to help your clients, your 'customer care' staff are rude and unhelpful. No one at your company can give me a straight answer. The story changes every time I speak to someone and I'm probably on my 30th call now within a week. <br> <br> Can someone of authority stand up and take responsibility? Or will you decide to do what you constantly do - give me a generic response to this complaint saying it is being dealt with but do not give me the name of a person who is helping, their contact details or a solution. Perhaps if I cancel my direct debit and refuse to pay my bill will get your attention. One day late payment will surely have me inundated with calls. <br> <br> How can you run a business like this? Are you prepared to lose a customer paying a premium contract? You obviously don't care! Awful!!!!