CD
Claire D
1 reviews | Active since Apr 2023
29 Apr 2023, 10:46
STILL NO UPDATE ON THE ***** CASE THAT WAS DONE ON OUR FIBRE ACCOUNT
Once again Vodacom is useless again!! a week ago ***** was done on my husbands fibre account, a full week has gone by and nothing has been resolved!!! Promises of Managers calling back(not 1 phone call) to update us on how this matter is being dealt with as we want answers on how one of their sales consultants Chante Ryck managed to open up a whole new fibre account on ours without our knowledge. If we do not get answers soon, you will be hearing from our lawyers and we will go more public than this because we can see this matter is getting swept under the carpet.
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Replies (1)Vodacom's replyOfficial
29 Apr 2023, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Apr 2023, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
