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louis.stanford louis.stanford

1 reviews | Active since Apr 2017

21 Apr 2017, 07:23

Still no summary of upgrade deal (3)

<p>I have repeatedly logged this on HelloPeter, with no response from Vodacom other than the Online Team promising to get back to me.<br /><br /><br /><br />I have repeatedly asked, in writing, as well as directing the question via the Customer Don't Care team, and the Retentions team, for a WRITTEN summary of my upgraded deal.</p> <p>I have been promised this information via email, and have not yet received any information.</p> <p>Disappointing is an understatement.</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Apr 2017, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team