DB
Diane B

1 reviews | Active since Sept 2011

02 Jul 2018, 21:42

Still no statement since April 2017

This would be my 4th request.

---------- Forwarded message --------- From: Diane Bartlett ********** Date: Mon, 16 Apr 2018, 10:12 Subject: 3rd request since 2017 - Vodacom Invoices and Statements – I ********** To: **********

Good day,

I have 3 numbers but only receive statements for 2 numbers.

Please urgently send through all combined statements and invoices to this email.

Numbers are: ********** ********** 439 ********** 439226

I have requested previously that emailed statements go to my wife's email address, 2 are received but one is never sent, why not..? Please address this urgently or I will take this further.

Thank you Mark Bartlett ********** 599

0
Replies (3)
DB
Diane B's update02 Jul 2018, 21:43
Reviewer Update
All my lines are prepaid yet increased by R300 this month, please explain.
Vodacom
Vodacom's reply03 Jul 2018, 06:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2018, 14:13
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic