MS
Marc S
1 reviews | Active since Jul 2011
20 Jun 2019, 07:33
Still no solution from Vodacom
Hi, again I am receiving no help from Vodacom with a repeat problem. In fact the problem was never fixed in the first place. Everyone I move my iPhone from being Wi-Fi connected to cellular connected I lose my data connection to the Internet. I have to reboot my phone every time. If I move between the two area 20 times a day, I must reboot 20 times a day. This is absurd!!! There must be a fix for this?
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
20 Jun 2019, 09:19 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2019, 09:19
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MS
Marc S's updateReviewer Update
21 Jun 2019, 17:08As to be expected, no consultant has contacted me!!!!!!!!!
MS
Marc S's update21 Jun 2019, 17:08
Reviewer Update
As to be expected, no consultant has contacted me!!!!!!!!!
MS
Marc S's updateReviewer Update
24 Jun 2019, 10:5924 June - still no consultant has contacted me!
MS
Marc S's update24 Jun 2019, 10:59
Reviewer Update
24 June - still no consultant has contacted me!
Vodacom's replyOfficial
24 Jun 2019, 14:44Dear Marc,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please visit your nearest Vodacom shop outlet in order to process a sim swop. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please visit your nearest Vodacom shop outlet in order to process a sim swop. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 Jun 2019, 14:44
Official
Dear Marc,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please visit your nearest Vodacom shop outlet in order to process a sim swop. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please visit your nearest Vodacom shop outlet in order to process a sim swop. Regards Consumer Website Team(SA)
Best regards,
MS
Marc S's updateReviewer Update
24 Jun 2019, 15:09I propose that Vodacom needs to be seriously concerned about the level of competency & lack of out the tick box thinking shown by their technical staff!!!
MS
Marc S's update24 Jun 2019, 15:09
Reviewer Update
I propose that Vodacom needs to be seriously concerned about the level of competency & lack of out the tick box thinking shown by their technical staff!!!