Still no solution

On the 13th of January 2025 I received this message: "Dear Customer, With regards to your query with ref number ***, Please be advised that request come to an incorrect department, client can call *** they will assist accordingly. Kindly rate the service Kind regards Nomvula Ma***oane"

This was after I went to the shop to complain about the 40-Minutes for 30 days bundle which I purchased but was never honored. I've been calling and put through hell, pillar to post, put through answering machines and no solution. Can someone please help Mr.