Still no solution

I think this is my third [URL Removed] complaint regarding the same matter. I was contacted back by Yunus from Vodacom regarding data charges I believe I was wrongfully charged due to lack of information provided during the switch to a new contract in March 2015. He offered eventually, through back and forth emailing, to credit my account. He then sent me a document that I was supposed to sign with in 3 days that I did not understand since the credit I was suppose to receive and the documents \once off gesture of goodwill"contradicts. I then later again received an even more confusing \""better\"" offer after I was not happy with the first. When I mailed him to explain I could not get a straightforward answer. <br> <br> I went to JP Coetzee from Vodacom in Mimosa mall about 2 months ago to explain to me. He promised to look into it and I was kind of worried that he didn't seemed too into the detail of the problem. I don't feel like the \""valued customer\"" that Vodacom implies since JP does not return my calls or emails and still this matter is not resolved.<br> <br> I want in writing an explanation and not calls during working hours as I am not always able to answer."""