YN
YUSUF N

1 reviews | Active since Oct 2013

06 Sept 2016, 11:45

Still no signal after years of complaining and open promises

<p>I have had signal problems at home for years now. I have logged requests for over 6 years and I get promised that they will add more base stations to the area. Years gone and still no signal. They sent a technician out in Feb this year and promised me a signal booster. I filled in the forms and sent them and logged a call again last week with no response. Vodacom is this how you treat a customer of over 20 years, plus three cell contracts and a Vodacom Red client. It's not how fast you can answer at your call center or take your debit order but how fast you can deliver!</p>

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Replies (2)
Vodacom
Vodacom's reply06 Sept 2016, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

YN
YUSUF N's update12 Sept 2016, 13:23
Reviewer Update

After DAYS now no call from Vodacom only a useless message to say they have upgraded the area base station with no results. Seems like they just dont want to fix the problem. Myabe I should just go to their front door and hang up the phones so they can keep their contracts. Instead of paying a CEO a fortune with my money.