ES
Eric S

1 reviews | Active since Jul 2016

29 Jul 2016, 09:51

Still no signal 18 months later - Eastgate shopping centre

<p>I originally logged a call +-18 months ago for a booster or to fix their signal in Eastgate shopping centre. Being a regionalk shopping centre you would think they would actually do something about it.</p> <p>Between my staff and I we pay Vodacom over R12, 000.00 a month and cannot use our phones at work.</p> <p>I have begged and pleaded for a booster for our office and keep getting the same excuse that the entire centres signal is being looked at so they won't provide a booster. I have to walk out of my store to make calls, I can't receive calls and banking is a nightmare as I cant get OTP's.</p> <p> </p> <p>18 MONTHS and still no service, no resposne from Vodacom. We will all be changin g providers as soon as our contracts are up.</p> <p> </p> <p>99% coverage? Well Eastgate shopping centre must be the 1%?</p> <p> </p> <p>So sick and tired of arguing and being told the same ******* nonsense. Some of the consultants who have dealt with us have been extremely rude and arrogant.</p> <p> </p> <p>Do we need to buy shares to get a booster??</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team