LM
Lesley M

1 reviews | Active since Mar 2017

20 Mar 2017, 13:40

Still no services and even more broken promises

<p>I wrote a review on Friday and was told a consultant would be in contact soon. It's monday and still no phone call. Oh and after being assured that we would have a phone call from the online upgrades department today, when my husband called we were informed that they are actually closed today. This is the most pathetic service I have received from any service provider and I do t believe that the message will be sent to the relevant consultant to contact me on Wednesday morning seeing as no one cares about problems, so long as they are getting as new upgrades, that's all they will deal with. </p>

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Replies (2)
Vodacom
Vodacom's reply20 Mar 2017, 13:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Mar 2017, 10:19
Official

Dear Client

We requested the Sales Team to contact you, however we can confirm that the upgrade was reversed and the credits is in process.

Kind regards

Vodacom Consumer Website Team