Still no service from Vodacom

<p>I upgraded in November to a new type of contract with Vodacom. 1 December it would have been active. Up to today my new contract is not active!!! I've been logging calls since then with Vodacom to no avail. I can't make any phone calls, receive data and send sms's, as well as check my balance. I've logged a call on Hello Peter on the 16th of December. A technician phoned me on the 20th and told me on the 1st of January I will get my 10 gigs once off data. I informed the technician that in the meanwhile I can't use my phone at all!! Today it's the 27th of December and I'm still waiting. The reference number is 1- ********** 17696. </p>