1 reviews | Active since Mar 2009
Still No Service From Vodacom
<p>Hi Roderique,</p> <p> </p> <p>I wrote a review two weeks ago (https://www.hellopeter.com/vodacom/reviews/really-terrible-service-for-first-time-customer- ********** ), however I have still not received any service, I am still without fibre and I honestly do not know what to do anymore. I keep following up with a list of people, only to be asked to hold and be told that they will contact me back shortly, and I am not contacted back. I feel lost as a customer as I am thrown from pillar to post. What more should I do? How long more should I wait? Who should I call that can help me or give me feedback? Why is it so difficuly??</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As per the feedback from the Fibre Support Team, their office has been in contact with you. They have confirmed that the installation will be taking place next week.
We apologise for the delay.
Regards
RoderiqueLategan
Dear Customer
As per the feedback from the Fibre Support Team, their office has been in contact with you. They have confirmed that the installation will be taking place next week.
We apologise for the delay.
Regards
RoderiqueLategan
A huge thank you to Gareth from Vodacom who assisted me and had everything done within a week. Thank you Roderique as well for escalating this issue and putting it in his good hands. I finally have fibre :)
A huge thank you to Gareth from Vodacom who assisted me and had everything done within a week. Thank you Roderique as well for escalating this issue and putting it in his good hands. I finally have fibre :)