Still no Service from Vodacom!

It's been over a week since I have been having an issue with my data sim contract application which was submitted on the 30th November 2019. I was promised by your automated/generic response that someone from Vodacom would contact me. It's now the 10th December 2019! I am still waiting for somebody to assist me! Are you guys going to contact me via smoke signals? If i could give your company 0 Stars I would! How do you prioritise cases? I need assistance! I'm actually going to take me business to another Cellular Network.