SB
Samantha Broodryk-Timm

1 reviews | Active since Dec 2018

28 Dec 2018, 10:05

STILL NO SERVICE DISPITE SEVERAL BAD REVIEWS

Following numerous reviews and posts by both my husband and myself it is now close to 2 months since we put our transfer request in to Vodacom done on 5 November 2018.

We called this morning to find out what is happening and were politely told that we will now have to wait until the 7 January, 2019. We have lodged several complaints on Hello Peter written several reviews on Vodacom's Facebook page , contacted sales , business and corporate and still we have no service at all. Our VoIP lines are non existing despite telling Vodacom that we run two small businesses and our Fibre-line installation has been sub standard.

This is unacceptable.

If WE don’t get the service we are paying for by the end of the day and have been waiting for since the 05th November 2019 will consider Vodacom to be in breach of their contract .

I will disconnect the fibre connector and modem/router and you can arrange for them to be collected from me.

Account: I ********** SR: SR181 ********** 92; SR181 ********** 55 SO: SO181 ********** 51; SO181 ********** 40

0
Replies (1)
Vodacom
Vodacom's reply28 Dec 2018, 10:39
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team