Still no service

<p>Good morning<br />Firstly my name is not Volk. This just shows me the absolute lack of professionalism of Vodacom that you cannot even spell your clients names correctly on your correspondence to them. <br />That my problems have not been addressed in 2 weeks. What is going on here?<br />Regards<br />J. Vlok</p> <p>Sent from my iPhone 6 Plus</p> <p>On 31 May 2017, at 08:42, Salomon, Riael, Vodacom South Africa ********** wrote:</p> <p>Dear Mr Volk<br /> <br />Thank you for the email and apologies for the delay in our response <br /> <br />Could you advise as to the exact error you get when trying to purchase the data?<br /> <br /><image001.jpg><br /> <br />Regards<br />Riael Salomon<br />Executive Client Liaison Officer<br />Chief Executive Office<br />Email: ********** />Address: 082 Vodacom Boulevard<br />Commercial Park, 2nd Floor, Copsville<br />www.vodacom.co.za</p> <p>Best Network for Smartphones<br /> <br /> <br /> <br />From: Johan Vlok ********** <br />Sent: 30 May 2017 02:09 PM<br />To: ECLO ********** Shameel Joosub ********** />Subject: Re: EC-0COC-2LYNCL FW:<br /> <br />Good afternoon <br />I have not heard from you in quite a while. I just received a SMS message from vodacom that my data has run out AGAIN. <br /> I tried to buy data *111# and it is still not working. How long are you people going to take to sort my issues out?<br />J. Vlok</p> <p>Sent from my iPhone 6 Plus</p> <p>On 24 May 2017, at 14:17, Johan Vlok ********** wrote:</p> <p>Dear Riael Salomon<br />I am afraid I don't know when the swap took place. It is irrelevant as my main no is ********** 145. And I want that no to remain my main no as that is the no printed on my business card, and by which all my clients know me by. It also appears that the swapping of the nos is the cause now why I have problems with the purchasing of data or why the vodacom app is not working. <br />Sort it out. The SIM card in my phone is for the no ********** 0145. <br />Regards<br />J. Vlok</p> <p>Sent from my iPhone 6 Plus</p> <p>On 24 May 2017, at 13:17, ********** ********** wrote:</p> <p>Dear Johan Vlok</p> <p>Trust that you are well.</p> <p>Kindly take note that I have looked into the twin call issue. When did this swap take place? I went back to 1998 and still record shows that the master number is ********** 235</p> <p>Regards<br />Riael Salomon</p> <p><br />From: Johan Vlok ********** />Sent: Tuesday, May 23, 2017 8:25 PM<br />To: Vodacom Customer Service <br />Cc: CEO ; CEO <br />Subject:</p> <p>Dear Nosipho Mgodeli and Pieter Uys,<br />The above subject and Sms refers.<br />I visited your Vodacom website and after 31 minutes of utmost frustration found no information about twincall.</p> <p>Do you realise for how many years I have been on twincall??</p> <p>I know how it works, unless you idiots have changed something about the service.</p> <p>For your information I include herewith my other email to Vodacom Customer Care this afternoon.</p> <p>Good afternoon</p> <p>When I became a Vodacom customer my service provider was Firstcall. They allocated to me a mobile phone no. ********** 145. Many years later the twin call service became available, which I decided to use. I received a SIM card and the no. is ********** 235. Obviously this no. became the slave number.<br />When Firstcall disappeared and Vodacom SP became my service provider my numbers got changed around. Why? And why now can ********** 145 not be my main number again. If it has been changed around once, why can it not be changed around again. It's not impossible.<br />The ********** 145 is the number all my clients know me by and is the number printed on my business cards.<br />This email will eventually go right to the top. I must insist that this now happens immediately and that I am not inconvenienced anymore.<br />The other issues are that I can now suddenly not by Data on the *111# or the Vodacom App on my phone. Why not?<br />These issues must be rectified immediately.</p> <p>Regards<br />J. Vlok<br /> ********** 145<br />Ps. Mr. Uys, if you get this I would appreciate a call from you to finally sort out this matter that has frustrated me for more than a year now.</p> <p>Sent from my iPhone 6 Plus</p> <p><br />Sent from my iPhone 6 Plus<br />This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.</p> <p>“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "<br /><image001.jpg><br /><Problems ********** 145.eml><br /><Fwd EC-04FW-2DSEPK techinical issue (SM).eml></p> <p>“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p>