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Palesa M

1 reviews | Active since Dec 2022

04 Jan 2023, 10:34

Still no service.

I wrote a review just last week, Vodacom said they would be in contact, still nothing. It must be an automated response. Which is on brand and ridiculous. Previous review " I had a cellphone contract that was in arrears. Once I could finally pay, I tried to contact the legal team which is where their call center said the account was being handled. I could not get a hold of anyone for months, even when I went into the store or was transferred by customer care. I then requested requested that they debit my account thinking this would be easier. But nope, the instruction wasnt processed. Long story short, I got hold of someone, got the details and made payment a few days later. I specifically asked if I will get my number back and was told I would. Account is finally settled but without an explanation the number no longer exists... I have called again, emailed, and sent DM's. None of them helpful or care to pick up the phone and call." I have now emailed them again and included their lawyers, ombudsman, execs... Hoping someone responds.

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2023, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team