lF
leanne F

1 reviews | Active since Jan 2017

11 May 2017, 16:05

Still no satisfactory service - now into the 4th month of waiting for a copy of my contract!!

<p>Kindly see the below from Samsung:</p> <p>Please note that a proof of purchase for contract subscribers is one of the below,</p> <p>• A copy of the contract with the IMEI Number as well as the date when the device was purchased/received. <br /> • A copy of the original receipt/ invoice which was given to you when the administration fee was paid on the day of purchase. <br /> • A copy of the original delivery note with the IMEI number as well as the date when the device was delivered to you.</p> <p>I still have not received the correct documents from Vodacom after my intial query of 7 March, this is just ridiculous!</p>

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Replies (2)
Vodacom
Vodacom's reply12 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 May 2017, 07:28
Official

As per our e-mail communication, this query has been resolved.

Apologies for any inconvenience caused.

Regards,
R. Maart