still no router

The only time Vodacom bothers to reply is when I make a comment on hello peter. They say that customer complaints are taken seriously. I do not believe this for one minute. My router has been at Vodacom for the 4th time and, the last unit has been with them since 9/2/2016 and have yet to know what is happening. I was asked for the job card number. I have never had a job card number for any of the routers. Surely this must be obtained from their w/s who supposedly repair these units.<br> Secondly they have not answered any of the question I asked of them earlier.<br> A Vodacom rep will contact me again to make it look like they care!!!<br> In the mean time I must keep paying for something I do not have