RP
Rowan P

1 reviews | Active since Jul 2016

19 Jul 2016, 07:45

Still no response with regards to a nearly 3 week old complaint

<p>With a track record of around 23 000 people rating this network two stars and below, one has to ask WHY STICK WITH VODACOM?</p> <p> </p> <p>Three weeks later, there is still no response with regards to my account being debited 3 times in one day, resulting in a bill of over R1000.</p> <p> </p> <p>No phone call, no sms, nothing.</p> <p> </p> <p>They give a generic response to each post so they can sweep it under the rug but looking at their incredibly low conversion rate, I doubt I'll ever get a response.</p> <p> </p> <p>Nevertheless, I will continue to post complaints until I get a response.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 08:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team