1 reviews | Active since Jul 2016
Still no response with regards to a nearly 3 week old complaint
<p>With a track record of around 23 000 people rating this network two stars and below, one has to ask WHY STICK WITH VODACOM?</p> <p> </p> <p>Three weeks later, there is still no response with regards to my account being debited 3 times in one day, resulting in a bill of over R1000.</p> <p> </p> <p>No phone call, no sms, nothing.</p> <p> </p> <p>They give a generic response to each post so they can sweep it under the rug but looking at their incredibly low conversion rate, I doubt I'll ever get a response.</p> <p> </p> <p>Nevertheless, I will continue to post complaints until I get a response.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
