Still no response!!! Two months and still waiting.

I contacted Vodacom in October to upgrade my package from Smart S to Smart M - more money for Vodacom so you'd expect they'd be interested! NO! The first call centre person said we could do it all over the phone and confirmed the package would be changed 1 November. WRONG! She didn't know I had to sign a form for this to happen! So when the package wasn't changed on 1 November I called the Call centre they told me this. I tried to lay a complaint about the first agent but the useless supervisor (now the third person I was talking to) PROMISED to send me the complaint form but nothing. I completed the required form to move to the new package and EMAILED IT 5 TIMES to Vodacom!!!!!! Its now 1 December and STILL NO CHANGE. I logged this on Hello Peter on 2 Dec and got the usual some-one will contact you. I got a text from one Dyllan Canterbury on the 7th December stating he'll be in touch. BUT HE HASN'T BOTHERED TO MAKE CONTACT. Hello Dyllan Canterbury - why aren't you doing your job!???<br>