Still no response to my complaint

I am still waiting for feedback from Vodacom as to why they have deleted my number and not placed this over to prepaid. I was told that the data and air time on the number would also be carried over when it was converted. So they have made an error on their side and I am struggling to get feedback about how they intend to correct it. Please respond soonest as to how you are going to get my number back and how you intent to compensate my mother for the data and air time that has been lost!