Still no response - Second complaint

I've submitted a complaint about Vodacom on Tuesday the 7th of August - after settlement of my account and request to close the account, I am now listed on ITC because they did not close the account and it accumulated fees and charges again. I received the general response from Vodacom that a consultant will contact me. It is day 4 since the complaint and I am still waiting for that Consultant to call. It is literally impossible to get hold of someone at Vodacom as I am being sent from Pillar to Post without anyone being able to assist. But then again, I searched Vodacom's reviews on Hello Peter and it is horrifying to see all the complaints. I guess my complaint is not a priority as none of your customers are a priority...