SE
Simone E

1 reviews | Active since Mar 2015

18 Mar 2015, 06:23

Still NO Response on H.Peter from last week

Please enlighten me and let's see if you will grace me with another automated response on Hello Peter about how a consultant will be looking into the matter again and how NOTHING has been actioned as I type this message.<br> <br> Further to my report on Hello Peter last week and how it has taken more than the 5-7 working days to reconnect my phone. I received an automated response that a consultant is looking into the matter. Has this consultant gone on permanent leave?<br> <br> When I called 111 last night, my phone still does not exist on your network and apparently now I have been handed over? Since when? My account has been paid in full and I now wait for Vodacom to reconnect my service.<br> <br> So please Vodacom, try and provide a customer with a decent service - clearly you cannot contact me on my cellphone which \does not exist"but you DO HAVE MY EMAIL ADDRESS AND AN ALTERNATIVE NUMBER. <br> <br> It is one thing that you are a company who replies on Hello Peter but it is another thing actioning a complaint. Would you rather not have a compliment rather than a complaint or do you not care?<br> <br> During this time"

0
Replies (1)
Vodacom
Vodacom's reply18 Mar 2015, 10:46
Official
Hello Sim***,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites