Still no response from Vodacom regarding Data charges.

<p>I have still not had a response to my below email dated 18 December 2016 regarding my complaint that I called in nearly 3 months ago.</p> <p> </p> <p>Once again, there is evidently issues with your network and data just been used within seconds!</p> <p> </p> <p>Firstly, I have just had to top up my data on my data contract number at exactly 06h04 this morning with 100mb.</p> <p> </p> <p>I logged into my email to check for emails, logged into my bank account and logged into facebook only to check for messages and within a few minutes, BOOM! 100mb of data FINISHED!</p> <p> </p> <p>THIS IS NOT POSSIBLE.</p> <p> </p> <p>Then trying to open any other pages, all the happens is that I get a message "ESTABLISHING A SECURE CONNECTION" so with this not been able to connect, my data just gets depleted! </p> <p> </p> <p>Then, I got the fright of my life with my latest cellphone statement! Never has my account been double to what I normally pay.</p> <p> </p> <p>This is my issue, on my statement it clearly states under "ONCE OFF CHARGES" my top up for data. YET, under "CALLS - DATA SERVICES" I was charge R 2 032.95 for data.</p> <p> </p> <p>VODACOM, HOW IS THIS POSSIBLE WHEN I HAVE BEEN TOPPING UP WHICH CLEARLY SHOWS ON MY STATEMENT?</p> <p> </p> <p>Two months aga I queried this same issue calling Customer Service. The gentleman that I spoke with said that he would log a complaint BUT nobody from Vodacom got back to me. However, the very next month, my cell bill came down drastically, but again this month and as mentioned my last statement, my bill is now double the amount.</p> <p> </p> <p>I want an investigation and VALID answers, VODACOM on why I have been charged for data if I have been topping up?</p> <p> </p>