AT
Ann T

1 reviews | Active since Jan 2012

14 Jul 2017, 09:09

STILL NO RESPONSE FROM VODACOM

<p>I posted a review to TRY and get some help from Vodacom to sort out my account, which they say is in arrears BUT IT IS NOT!!!!!!!!! They respond to Hellopeter stating they will contact me to sort out, BUT AS BEFORE, THEY TALK SH*T AND DO NOT DO ANYTHING ABOUT MY PROBLEM!!!! I STILL GET RECORDED MESSAGES ON MY PHONE EVERY FEW HOURS AND THEY ARE GOING TO SUSPEND MY SERVICE BECAUSE THEY SAY MAY ACCOUNT IS IN ARREARS WHICH IT IS NOT. IT IS DRIVING ME INSANE AND I DO NOT KNOW WHAT I MUST DO NEXT SO THAT SOMEONE AT VODACOM CAN FIX MY ACCOUNT, PLEASE PLEASE PLEASE PLEASE HELP ME, I AM GOING MAD. THEY ARE SOO SOO SOOO ***********. </p>

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Replies (1)
Vodacom
Vodacom's reply14 Jul 2017, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team