Still NO response for Vodacom!!!!

Since my complaint on Thursday 5th of November 2015 on Helo Peter, I had only gotten a SMS on the Friday 6th of November 2015 stating that my query was sent to the regional office. No one has yet contacted me. I have Contacted the Regional head office, Vodacom repairs escalations, Customer care and the Cancellations department. No one seems to be able to give me an update of what is going to happen, Not even the cancellations department is willing to keep me as a customer. I have been supported vodacom for many year but seems this is where it ends. The only person trying to assist me is Theo from customer care. Vodacom eastgate repairs said they will send my device back to the advanced repair center. <br> <br> I am really frustrated that Vodacom want to charge me for a handset that doesn't work when trying to cancel my contract due to this lack of service and feedback. I am really disappointed with Vodacom, I have never since I joined vodacom experience such lack in service and feedback.<br>