Still no response

I wrote a review last week regarding an increase in costs on my contracts for migration which I did not agree to the consultant stated there would be no additional costs and that I would actually be paying R200 less on my account. From my recent statement my account is now R600 more I did not agree to this and definitely can't afford this. I was also sent a migration quote no *** on 2 February which I did not sign. The agent called me on the 11th January at 10.23 agent username LM_DOMI MOO1 dealer id VDLKM I have also called Vodacom but I'm not getting any resolution to this I can be contacted on ***