STILL NO RESPONSE AFTER PROMISING TO CALL

After perusing my Monthly Business Statements I picked up that two of the 45 PREPAID numbers amounts increased substantially s where-after I reported it to Vodacom (REF: A2-1LFL-N7O1LL dated 1 MARCH 2016)<br> <br> I was informed by Vodacom that these 2 numbers have been upgraded from PREPAID to CONTRACTS and TWO handsets were delivered to an address unknown to me somewhere is GAUTENG and my business address and users of the PREPAID service reside in the Western Cape.Vodacom confirmed that this may be *** and that they would investigate it as a matter of urgency and revert ASAP. <br> <br> In the meantime I received another Vodacom Statement that shows usage of R 3,226.39 for one of these Prepaid numbers where the monthly account is normally R 89. <br> <br> I kept on calling Vodacom every 2 days, as they only made empty promises about coming back to me. Bongani, a manager I spoke to last week was the most promising and friendly over the phone but also never delivered on his promises.<br> <br> Vodacom promised to call me to rectify - still no response after a week?