Still no response?

I put the following complaint on HelloPeter in Des 2014. No one has contacted me since: In August this year I took the Sony Experia Z1 Compact out on contract because it is waterproof and dust resistant. On the 6th of Dec I tried to take a picture under water and then the phone died. I took it to Vodacom in Eastgate where Herman was able to retrieve my data for me. In this process he had to remove the back cover of the phone. When I got the phone back, Caroline from the Vodacom repair services said I can take the phone to SSS Cellular for a second assessment. Ishmael at SSS said that they are unable to do a Water Resistant Test because the phone was opened. Herman at Vodacom did tell me that he needs to open the cover of the phone to retrieve the data, but I was not aware that after that, they will not be able to do a WRT. Ishmael said the procedure is to do the test first. I believe that the correct procedures were not followed by Vodacom. Regardless, the phone was not supposed to get water damage in the first place. Can someone please help me solve this problem asap?