STILL NO RESPONSE - 2ND TIME COMPLAINING ON HELLOPETER

<p>This is second time complaining on hellopeter. They phones me after more than a week passed and then said they would look into the matter and get back to me well now its been another month and a bit and still have not heard anything. It has been almost 5-6 months now that I have been trying to sort out this problem. The service is beyond poor! I have always supported vodacom and have been very dissapointed the last few months. </p> <p> </p> <p>Below is the previous review I wrote:</p> <p> </p> <p> </p> <p>Very Poor service and response</p> <p>Hi </p> <p>I am very unhappy about the level of service I have been receiving from vodacom the past few months. I have been a vodacom customer for many years and have thought even about changing my network service provider.I went to the store in June and took out a new contract which was a modem and data package deal. The consultant who's name I have but prefer not to mention any names has always been helpful and honestly probably just make a little mistake. He was under the impression that all data deals come with the night owl package and this is what was said to me and therefor I decided that it was a brilliant deal and I would take it. 3-4 weeks later I realised I was out of data and could not understand as I put my downloader to night time and should of taken my night owl data. I drove through again to vodacom to try and resolve the issue , I then found out that I was not receiving night owl as I wasnt on a open line. I then decided to cancel the contract as this wasnt what I was told and not what I needed. I filled in a cancellation form etc and waited for a response. After 2 weeks I had not heard anything so I went back to vodacom where I was told that it was being done and It should be done automatically. Anycase so I receive a invoice end of the month where I saw that I was billed for contract so assumed it was not cancelled. I went back and asked for proof that they put the cancellation through. They gave it to me and said I should just wait a little longer I was billed prorata which I understand and left it , so another month passes and I receive another bill , went back to vodacom and was told that it could not be cancelled as it is a premature cancellation and that I should rather upgrade so I could receive the night owl. This is not the sollution , I was given the incorrect information and wanted my contract cancelled. I am very unhappy that I am struggling like this and everytime I go to vodacom I walk out unhappy. I went there today again and said I was going to put this on hello peter and the consultant didnt say anything. I have all the necessary documentation proving I did ask for a cancellation etc. I am tired of driving up and down costing me a lot in fuel and time. </p>