Still No Response

Item: Vodacom
Rating: 1
Author: Caron D

My previous review was logged a week ago - I received a reply and was told that someone would contact me. Needless to say NO ONE has to date! What is the problem - gross inefficiency is all I can say! Re iPad cancellation in December 2017 - ****le never received! ********** 53 Account number: B ********** -8 Cell: ********** 029

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Feb 2018, 15:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply08 Feb 2018, 15:28

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Caron D's updateReviewer Update

08 Feb 2018, 15:57

This is a generic email as was the last one - and it is quite obvious that our complaints do not receive any response!

Caron D's update08 Feb 2018, 15:57

Reviewer Update

This is a generic email as was the last one - and it is quite obvious that our complaints do not receive any response!